Frequently Asked Questions

Frequently Asked Questions

Have a question? You're in the right place! Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact us — we're always happy to help!

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Can I modify or cancel my order after placing it?

Please contact us as soon as possible at info@oakvillemodeltrains.com. We'll do our best to accommodate changes before your order is shipped.

Shipping

Do you ship across Canada?

Yes! We ship to all provinces and territories across Canada. International shipping may also be available — please contact us for details.

How long does shipping take?

Most orders are processed within 3 business days. Delivery typically takes 3–7 business days depending on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of purchase for items in their original, unopened condition. Please contact us to initiate a return.

What if my item arrives damaged?

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damage, and we'll make it right.

Products

What scales do you carry?

We specialize in HO Scale and N Scale model trains, along with a wide selection of tracks, scenery, DCC & electronics, tools, paint, and specialty items.

Do you carry products from specific brands?

Yes! We carry products from top brands including Broadway Limited Imports, Kato, Atlas, and more. If you're looking for a specific brand or item, feel free to reach out.

Can I request a product that's not listed on your site?

Absolutely! Contact us with the details of what you're looking for and we'll do our best to source it for you.